Residential Concierge Services
From welcoming your residents’ homes, managing packages, or working to help new residents find their perfect home in your building, our staff works to meet your residential concierge needs with dedication, professionalism, and discipline.
Recent studies show that residential communities offering concierge amenities see a significant return for every dollar invested in their concierge services.
We asked our residents, “overall, how would you rate the level of customer service that Compass Concierge provides?”
Out of a possible score of 100% we received a score of 93%.
Compass Concierge offers our clients complete residential concierge services that cater to your community’s unique needs and the needs of your residents.
Some of our services include:
Front Desk Concierge
Doorman
Office Assistance
Patrol Concierge
Connect with one of our team members to learn more about how Compass Concierge provides the best concierge experience for your residents.
The Compass Advantage
After over 10 years of business, we’ve identified the system that provides the highest return for our clients.
Better SERVICE + Better IDEAS + Better PEOPLE = Higher retention rates = Increase to your bottom line.
What is better service?
At Compass, we have a stringent quality control system and a process improvement program. This allows us to provide superior service to our clients.
What are better ideas?
At Compass, we partner with you to build a better community for your tenants and provide innovative virtual delivery.
How do we find better people?
At Compass, we have a rigorous hiring process and an enhanced training program to ensure you are getting the very best.
Together we can maximize your investment.
The Five Compass Keys to Improve Your Service
Our Methods of Selection
At Compass Concierge we know it’s critical to select the right people from the start. We have developed an intensive 7 step screening process. During this process we:
Conduct 4 separate personality test, to ensure we hire extroverts.
Test for computer skill competency.
Assess grammar and composition skills.
By conducting these extensive tests we are able to identify the employees who are most likely to succeed in providing the level of excellent service we strive for.
Our Thoroughness of Training
All of our employees participate in a variety of training throughout their tenure with us.
These trainings include:
In-class Training Sessions
On the job supervised training sessions
Shadow site manager for an entire shift sessions
Role playing training sessions.
When our team members complete these sessions they are given a certificate to confirm they have fulfilled all our training requirements.
Our Method of Coaching
Our employees are continually monitored and coached during their time working with our team. This ensures they are continually providing the highest possible service.
Our coaching includes:
Phone checks
Email tests
Shift report reviews
Knowledge tests
Our Monitoring of Quality
As we coach our team we also monitor the quality of their work, providing incentives and feedback to ensure they are continually performing well.
A few ways we do this are through team awards and contests to keep our team motivated.
We also utilize desk cameras to monitor daily activity and ensure quality service.
Our Value Added Services
We know there is more to providing excellent service at the front desk, so our team at Compass Concierge looks for ways to serve you and your tenants better through our personal concierge services.
These include services like:
Errand services
Event & Entertainment Coordinating
Vendor Referrals
Personal Shopping
What our client’s residents have to say
