Commercial Concierge Services
Compass Concierge offers complete commercial property concierge services designed to cater to your building’s unique needs and the needs of your tenants.
Whether you need full front desk service, doorman, package attendants, or leasing office personnel - we will meet your needs with dedication, professionalism and discipline. Our staff is dedicated to the highest customer service and satisfying your residents.
As a commercial property, you have quite a bit to manage, from the property facilities to the tenants. At Compass Concierge we take that into consideration as we work with you.
For Your Property
Compass Concierge hires and manages a professional property concierge to handle all the important tasks of keeping your property running and your tenants happy.
Controlled building access
Community building events
Work order processing
Survey & data collection
Package handling systems
And more.
For Your Tenants
In addition to supporting managing your facility we also include a Personal Lifestyle Concierge. This is a trained professional who supports your tenants by providing:
Vendor referrals
Personal shopping services
Entertainment Ticket Assistance
Organizational Projects
And more
The Compass Advantage
After over 10 years of business and countless surveys, we’ve identified the system that provides the highest return for our clients.
Better SERVICE + Better IDEAS + Better PEOPLE = Higher retention rates = Increase to your bottom line.
What is better service?
At Compass, we have a stringent quality control system and a process improvement program. This allows us to provide superior service to our clients.
What are better ideas?
At Compass, we partner with you to build a better community for your tenants and provide innovative virtual delivery.
How do we find better people?
At Compass, we have a rigorous hiring process and an enhanced training program to ensure you are getting the very best.
Together we can maximize your investment.
The Five Compass Keys to Improve Your Service
Our Methods of Selection
At Compass Concierge we know it’s critical to select the right people from the start. We have developed an intensive 7 step screening process. During this process we:
- Conduct 4 separate personality test, to ensure we hire extroverts.
- Test for computer skill competency.
- Assess grammar and composition skills.
By conducting these extensive tests we are able to identify the employees who are most likely to succeed in providing the level of excellent service we strive for.
Our Thoroughness of Training
All of our employees participate in a variety of training throughout their tenure with us.
These trainings include:
- In-class Training Sessions
- On the job supervised training sessions
- Shadow site manager for an entire shift sessions
- Role playing training sessions.
When our team members complete these sessions they are given a certificate to confirm they have fulfilled all our training requirements.
Our Method of Coaching
Our employees are continually monitored and coached during their time working with our team. This ensures they are continually providing the highest possible service.
Our coaching includes:
- Phone checks
- Email tests
- Shift report reviews
- Knowledge tests.
Our Monitoring of Quality
As we coach our team we also monitor the quality of their work, providing incentives and feedback to ensure they are continually performing well.
A few ways we do this are through team awards and contests to keep our team motivated.
We also utilize desk cameras to monitor daily activity and ensure quality service.
Our Value Added Services
We know there is more to providing excellent service at the front desk, so our team at Compass Concierge looks for ways to serve you and your tenants better through our personal concierge services.
These include services like:
Errand services
Event & Entertainment Coordinating
Vendor Referrals
Personal Shopping
